The EU ODR platform is closed — here's where disputes go now

The Commission's own notice on the old platform says it directly: the European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of Regulation (EU) 2024/3228. Links, guides and shop footers across the internet still point at ec.europa.eu/consumers/odr — if you've landed there with a dispute, the page now redirects you onward, and this is the map.

Source: European Commission — ODR platform discontinuation notice, read 8 September 2026.

The successor front door is the Commission's Consumer Redress site, which lists the Alternative Dispute Resolution bodies of the EU and EEA. Per the list's own description, the bodies all offer out-of-court settlement procedures for consumer disputes and have all been approved by the national competent authorities as meeting the quality, impartiality and fairness standards of Directive 2013/11/EU. The routing rule the site gives: as a general rule, you will need to contact the ADR entity in the country where the trader is located — with some bodies taking any consumer complaint and others specialising by sector (transport, insurance, energy).

Source: European Commission — Consumer Redress, list of ADR bodies, read 8 September 2026.

The practical ladder, post-ODR: complain to the trader first; escalate to the approved ADR body in the trader's country (sector-specific where one exists — insurance disputes have their own bodies, like the German ombudsman we cover separately); and for cross-border claims that resist settlement, the European Small Claims Procedure is the judicial track beside this page. What died with the ODR platform was the single web form — the rights and the bodies behind it are all still there.

Source: European Commission — Consumer Redress in the EU, read 8 September 2026.